Contact Us - InCharacter Costume & Novelties

We’d love to hear your feedback on our products and your shopping experience. If you have any inquiries or comments, you may contact us at (250) 754-4678. Faxes should be sent to (250) 754-4679, or you may also contact us via e-mail at

All mail correspondence should be sent to 2687 Jingle Pot Road, Nanaimo, British Columbia, V9R 6W5.


Please note that throughout the year, we require our customers to make an appointment prior to coming out to see us. During September and October, our regular location is CLOSED while we operate our temporary Halloween locations in Nanaimo and in Victoria.